Problem Resolved with PCS Recharges: Information and Alternative Solutions

If you encountered difficulties purchasing or using PCS recharges between January 18 and January 29, 2024, rest assured that the situation is now completely resolved! PCS took this situation very seriously and promptly found an effective solution. We hope you were not too disrupted by these events. Following these unexpected changes, we want to keep you informed and present other alternative options if you are seeking additional solutions.

Temporary Suspension of PCS Recharges

On January 18, 2024, PCS notified all its partners and clients of the immediate suspension of PCS recharges and the inability to open new accounts. During this period, it was not possible to purchase or use PCS recharges, whether at physical or online points of sale, including on the official PCS website. It is important to note that this suspension was not due to PCS itself, but to their card and recharge provider, PCSIL.

We are pleased to inform you that the issue with PCS recharges was completely resolved on January 29, 2024, with the introduction of a new provider, allowing the purchase of PCS recharges once again.

Impacts on PCS Clients

You may be wondering what the direct consequences of this situation were. If you are a regular user of the PCS prepaid card, you were temporarily unable to recharge your PCS prepaid bank card with a PCS recharge. However, you could still use your PCS card for payments, cash withdrawals, or receiving transfers. Additionally, you had the option to recharge your card via bank transfer, bank card, or PCS card-to-card transfer.

If you had applied for a new PCS card during this period, your application was temporarily suspended. You should now receive your new card as soon as possible.

Tips for PCS Clients

Here are some tips to follow during the period of PCS recharge suspension:

  • Stay informed by following official information communicated by PCS via their dedicated support page.
  • If you have any questions, do not hesitate to contact PCS for answers and clarifications.
  • Do not purchase PCS recharges from fake online resellers, as all sales have been suspended until further notice.
  • Use alternative methods to recharge your PCS card, such as bank transfer, bank card, or PCS card-to-card transfer.
  • If necessary, temporarily consider alternative solutions that meet your needs.